Turo: the company that lets you rent your personal car out for money. The car was clean and drove nicely. Here are some of the key takeaways. Do you agree with Turo’s 4-star rating? Turo refused to give me my money back after knowing the battery died at no fault of mine. I’ve never written a review and this is how you know I was so very disappointed. A free inside look at company reviews and salaries posted anonymously by employees. Turo.com was originally RelayRides, a ride sharing company whose goal was simply to give car owners interested in making extra money a to rent their car locally to others who didn’t have cars or who were interested in renting cars for various tasks. The app was a seamless experience and the handoff was well coordinated. This is a 3rd party service w a mindless customer service who doesn't own or take any responsibility .$640 for 2.2 days.Do yourself a favor and go w a real car rental company, much cheaper and at least you won't get stranded. I would use Turo again. On average renting out our cars, we do not have issues overall. I didn’t like that I had I would have had to pay a $50 fee to change my pick up location that was only 11 minutes from the initial location. Turo is a car sharing marketplace that allows private car owners the ability to rent out their vehicles via an online and mobile interface. Sounds pretty straightforward, right? I called back and the new customer service agent was magically able to help, but said the issue would have to escalated to a higher person, and I would receive follow-up via email. Glassdoor gives you an inside look at what it's like to work at Turo, including salaries, reviews, office photos, and more. At least the car ran and drive good with no problems. Which looked ready bad on me. © 2021 Trustpilot A/S. We have had renters face scratch level incidents that got cleared through TURO, however, our latest TURO host experience after providing the evidence was not a pleasure at all. I highly recommend Turo and definitively recommend Derrell as a host as he was very accessible, communication was swift, and the car was in superb conditions. I applied through other source. I could've went with a rental company. A lot of airports that I land in, a car is then required to drive 1-3 hours to my destinations. Do you agree with Turo’s star rating? It was a good experience overall. Check out what 7,129 people have written so far, and share your own experience. After chatting back and forth for over an hour, the agent told me I would hear back over email within the day. I responded but did not receive a reply. | Read 21-40 Reviews out of 8,021 That did not work. FJ was clean and ready to go, great vehicle for snowy roads. Check out what 8,021 people have written so far, and share your own experience. Lol... That's like grocery stores charging an entry fee. Once you submit a review, you can’t edit it. I had an awesome experience with Turo. I'm a host and rent two of my vehicles. I then reached out via their chat feature. Great communication with the host, accessible location from my home and a clean car that had a full gas tank :). When I went to complete the update an error popped up on the website. Original review: Aug. 20, 2020. I interviewed at Turo (London, England) in May 2018. Their new approach to local car renting is to promote their selection of vehicles to travelers who are interested in not getting the same old boring stock sedan from a traditiona… Check out what 8,746 people have written so far, and share your own experience. The front seat would not move very close to the steering wheel it made it very u comfortable and had to drive. Got a car? | Read 161-180 Reviews out of 7,129 What! | Read 81-100 Reviews out of 5,824 But in its most advanced guise, a turbo trainer is a gateway into a world Best turbo trainer 2020: The best smart and direct drive trainers still in stock | Expert Reviews Skip to main content area We hung up and I tried the chat, and it wasn't working. Then, I did not hear from him for several days. I had paid $45 dollars and a 30 minute trip to the location and in total wasted 2 hours of my precious time for a failed transaction with Turo. I swear, as a society, we get dumber by the decade. It’s pretty straight forward. I was charged a deliver and trip fee totaling $166 after seeing my agreement. for a total of 90 dollars wasted on Uber rides. | Read 81-100 Reviews out of 8,377 I then ran the same search through Turo and confirmed that prices were anywhere from 25% – 50% cheaper even after taxes.Of course the other advantage is that you can bypass the pickup counter at some airports. Thank god I have a vehicle of my own. 165 Turo reviews. We love that we didn't have to pay extra to add drivers like we would have with a big rental company. I was a bit pressured to go with the fee and rental because of my circumstance. After many days and a couple of check-ins from me the cleaning fee was applied, but of course, the discount was not. Lol!!! This is my review of the Turo peer-to-peer car rental platform, from the owner’s perspective.. Over the last 4 months, my husband and I have managed to leverage underutilized cars in our driveway and the Turo platform to get a free Tesla Model S for our day-to-day driving. When I went to do this on their website, I discovered I was eligible for an additional 7+ day trip discount, which would give me a small refund even with the added cleaning fee. I’ll also be sure to read closely before accepting rentals in the future. Overall, I found Turo's customer service very disappointing. I will definitely plan to use them again in the future when we need to rent a car. I had a blast thanks for the experience, first time but not my last. Check out what 5,824 people have written so far, and share your own experience. With its affordable price and great user reviews, the Kinetic rock and roll Smart trainer is our number one choice. | Read 221-240 Reviews out of 8,746 Check out what 8,377 people have written so far, and share your own experience. Though, each driver had to register their license through Turo, which is a reasonable and wise request. If you don’t rate and review in that time, you won’t be able to do so. Lol. If you are considering to host your car, think twice. However, the ENTIRE reason we went with Turo instead of a less expensive, traditional rental car company is that we could be guaranteed a 4-wheel drive car, since it's listed in the car features. We make reviews visible: 1. once the 10-day window has closed OR 2. when both parties have posted their feedback Also got the car on a low tank. Application. 167 Turo reviews. People would drive my car 1000 miles in 2 days and think I shouldn't charge them extra. | Read 101-120 Reviews out of 8,089 They response quickly and professionally. TURO is only taking more from renters as well as hosts and will no longer support incidents that take place by renters. This made renting a car very diffult to go all the way through. 2-The app/web interface is easy to use. A free inside look at company reviews and salaries posted anonymously by employees. Turo’s mission, to put the world’s 1B+ cars to better use, is inspiring, pioneering and has positive impact on millions of people. Do you agree with Turo’s 4-star rating? Do you agree with Turo’s 4-star rating? Excellent service, excellent operator. Check out what 6,010 people have written so far, and share your own experience. | Read 41-60 Reviews out of 6,010 All content is posted anonymously by employees working at Turo. It’s easy to use and provides a way better option than using the traditional rental companies. Turo made it easy for me to rent a vehicle in my neighborhood. Had to use Google and other community sites to see what information is safe and not safe. The car rental company advertises several safety and security measures, including liability insurance, traveler screenings, and a 24-hour emergency line, but some I was desperate though. If you are considering to host your car, think twice. Bad business indeed. Our experience with Turo was great! My host was amazing, great customer service and extremely helpful with my own car issues! The person helping me had stopped responding to my emails so I called customer service who told me my issue could only be addressed by agents via the chat. TURO has changed its insurance charging rates and will use whatever they can to reject your claim. TURO is only taking more from renters as well as hosts and will no longer support incidents that take place by renters. This was a great experience! 80 miles from my hotel. He let me know via email that day that it would take longer to fix the glitch in their system. | Read 61-80 Reviews out of 7,828 Turo was a fantastic alternative to paying those ridiculous airport fees that rental car companies have to charge. A f***ing day!!! Had it not been for my need for the vehicle I would have never rented from Eric because of the $50+ fee for cleaning. A free inside look at company reviews and salaries posted anonymously by employees. All rights reserved. Would do it again for sue, This is the most racist site ever cater to whites terrible experience I saved the lies and the proof of how bad turo is my lawyer is working on it. 3-We have met many great people along the way. The car was sufficient eventhough over priced. He responded saying he had made a mistake with the listing. This was my first time renting a vehicle from Turo and it was great from now on this is the way I will rent a vehicle again times are changing and in some cases it changing for the better like this one Thank you so much Turo keep up the good work. That's 10 years folks. Brett from the TURO insurance department made up an incident that a renter caused claiming it existed already though it was clearly not there. I bet some people would pay the gas pump fee. Interview. Then charging you for the gas that comes out of that pump.Turo: "Hey everyone, come use my business but, pay me first you jack***es." Turo is amazing! Do you agree with Turo’s star rating? Plus, the options available far exceeded the standard rental car fare. Do you agree with Turo’s 4-star rating? Actually better and easier than renting a vehicle from an airport rental car agency. Great host! Turo’s team and culture are the best that I have ever had the opportunity to be part of. I saw this app in YouTube and decided to try it.I have always been hesitant of renting a car but with Turo it was smooth and simple.Very straightforward, no hidden surprises. I was disappointed by the renters ability to mandate a fee before returning the vehicle. It took a little time to get an account set up, but that's ok. Goodbye Airport Rental Companies. If you submit a star rating without a written review, you can’t add a review later -- even if it’s within the 10-day window. Turo never did a proper investigation or spoke with any police to get a report and said because they couldn’t figure out who was at fault I had to pay $3,000 out of my pocket for the scratch on the rear bumper. Turo is really good and convenient. Both convenience and communication were spot on! Do you agree with Turo’s star rating? All rights reserved. This is the Turo company profile. There needs to be more clear instructions between what information is allowed to show a host and how much of that info. The ride was fun and smooth. Once the turbo trainer was only resorted to in the worst of winter conditions or for pre-race warm-ups. Host status is ALL-STAR HOST. Once a trip has ended, you have 10 days to rate the trip and write a review. !Turo wants me to give them money for using the turo app. Clear communication with easy pickup for first time Turo user. 651+ Turo Reviews and Complaints | Is Turo Legit or Sketchy? The Turo car owner even dropped the car for me at the airport saving the hassle of the shuttle and long lines and the upsale of this and that. Would reccomend using Kash's cars through Truro again. I had my car set up with a max of 200 miles a day which was high compared to most cars on there. This was my first Turo experience and won’t be my last!!! Bad business indeed. During this most recent experience Turo customer service went above and beyond to find me a late notice rental after a same day rental was canceled. Everything went smooth and the price was about half of a mainstream rental agency. I will definitely use Turo again. What the f***! Rebounding strongly from COVID-19 Business review, new plans, & exciting updates for hosts. We received a very small discount for this error, which did not make up the difference in price from a traditional car rental company, account for my time, or most importantly make the drive safer. Earn extra cash by sharing it on Turo. The experience we had being hosted by Derrell through Turo was spectacular. The process took 2 weeks. Also the worst part was that I trusted that the guy would show up on time and I had a meeting at 8am but ran late and it was a business meeting. $15 to $60 dollars a day! NEVER rent through Turo, they WILL not cover you. Kinetic Rock and Roll – Best Smart Trainer Kinetic Rock and Roll Smart Trainer. The car we rented was in excellent shape and exactly as described on the website. And assure me that my identity is safe. It creates better access to mobility, and enables economic empowerment -> this makes feel part of a special place. We had some flight delays that caused us to be several hours late and our provider was very considerate and accommodating. I’m usually easy going but Turo I can say by far are the worst people to deal with if you ever have an issue. I plan to place my vehicle on this as a Host now that I'm convinced it's a great side income if you use your vehicle a lot! Our trip was great, the car was spotless and Ppe items were provided for free! Before signing off, I made it clear I wanted to cleaning fee added, and the additional discount applied. 1. They also have really nice cars and very affordable and the hosts are so nice as well. The process to get approved was a little complicated, but necessary in order to protect the car owner and the renter. I wish there were another competitor so I could take my business elsewhere. I would have been ok if I violated some rule but ultimately I think it was a cheap way to get more money for an already overpriced car. They did NOTHING to help resolve the issue and JUST wanted to collect the money. As a result we have collected a number of turbo trainer reviews and arranged them into our Best Turbo Trainer guide to help simplify the process. Check out what 7,828 people have written so far, and share your own experience. Find the perfect car for your next adventure, or make extra money by renting out your car through Turo.List your car for free in minutes. © 2021 Trustpilot A/S. The car was great--exactly as advertised. I'm so grateful it exists. But then there’s always the question of what happens when someone crashes your car. I received an email a couple of days later, but the response was of no help at all (just explained how I could see the charges breakdown in my account, which I already knew). I’m appreciative for the work of the representative that helped me. I followed-up, but still no reply. It was easy to communicate with the car owner, and he was very responsive. I’ll continue to rent from Turo but I will not rent from Eric again. Friendly, easy to use app, and cheaper than Enterprise. I was hesitant at first but after driving a Turo car for 10 days, I couldn't be happier with my decision to go with them. The process was simple. Long story short I got the car late 1 hr and 1/2 then I get the car and it’s all dirty and the seats are sticky in some spots. Turo UK Director, Xavier Collins, recently hosted a live webinar for our host community where he provided exclusive insights into the summers business performance and introduced the new protection plans for UK hosts. 164 Turo reviews. From start to finish the process was easy. This review is for the Turo customer service runaround I received. Skip the rental car counter and book the perfect car on Turo, the world's largest car sharing marketplace. That's like a gas station charging a separate fee just to use the gas pump. I can't believe people are doing this. If it wasn't for Turo, I'd never be able to afford to get home to see my family. On sale in the UK: Now: Engine: 2894cc twin-turbo V6 petrol, 434bhp @ 5700rpm, 406lb ft @ 1800rpm: ... Porsche Macan Turbo Performance Pack (2017) review… The customer service agent on the phone told me to re-enter my credit card information on the website. The host we had was great and very communicative. Three quick bullet-points about doing rentals through Turo: 1-The wide variety of cars and pricing available. Thank you for such a great service. I have not paid the excessive fee and would love to have it removed. Not only that, but the customer service said they would only reimburse me a maximum of $50 which was almost half less of the total wasted fare I used for Uber. It was super easy to communicate with the owner via the app and I felt like all the protections were in … It was exactly what we needed. Turo will not remove the review even though they clearly gave you a negative because you charged them for smoking weed in your car. I'm just so thankful my son suggested we look at Turo! Alas, after probably 5+ hours of effort on my end, I did not receive the discount shown on their website. It was every thing I wanted for my first Turo car share experience! Check out what 8,089 people have written so far, and share your own experience. Do you agree with Turo’s star rating? You put in your requirements and Toro will show you what’s available.I did a quick search online for cars in Scottsdale and Orlando through various car rental agencies. Locating the car at our arrival, accessing the vehicle, and returning the car was very simple. Turo charged me $260 in misc fees when the battery died on the car I rented. Now that RelayRides has changed into Turo.com, they have changed their focus as well. Uber would be too expensive and top rental car companies are too expensive. Well, once we were in icy driving conditions in Colorado, we discovered the car was actually a front-wheel drive car by asking the host for any tricks to get the 4-wheel drive to work. While I was searching vehicl… TURO has changed its insurance charging rates and will use whatever they can to reject your claim. After discovering that I would be expected to take my car through a car wash before returning it to avoid a cleaning fee, I decided to add the post-trip cleaning add on.